Ben Mazhary-Clark

EDUCATION

Franklin Covey Writing Advantage. February 2005

HP ITIL Essentials. Passed first ITIL test, October 2004

Cadence Project Management. Three day class, November 2002

EDS Customer Relations. One-day class, interrelations skills, phone techniques. May 1999.

Supporting NT Server 4.0, Enterprise Technologies. MS course # 689, one-week class/lab. November 1998.

Supporting Microsoft Windows NT 4.0, Core Technologies. MS course #922, one-week class/lab. April 1998.

Telephone Customer Services Techniques. One day communications class. Jan 1998.

Rogue Community College, Grants Pass, OR. 1992-1995 Completed 52 credits with a 3.76 gpa.

Ashland High School, Ashland, OR. 1988-1992

BUSINESS EXPERIENCE

Technical Architect (Global Shared Services)

Nike Inc. (contracted through ProdX Inc. May 2000-May 2001) Beaverton, OR

May 2000 – Present

· Maintained system availability for Nike Supply Chain project. Coordinated system downtimes with the business side of Nike. On call 24/7 for any system related issues, required to carry cell phone and pager.

· Wrote shell scripts for automation of repeated tasks and application startup on server boot.

· Interviewed new candidates for hire. Trained and assigned tasks to new hires.

· Monitored system performance and recommended software patches and/or hardware upgrades. Scheduled and implemented OS level patches. Recommended hardware sizing for new application environments.

· Wrote process documentation for cross team application installs, support, disaster recovery and application transports.

· Created secure application environments through scheduled audits, specific permissions/groups and release management. Collaborated with security team to set new standards and test new tools.

· Assisted application support teams with troubleshooting application/system errors, collaborated with application vendors to resolve issues and provide fixes in production and testing environments.

IT Network Administrator (EUC – End User Computing)

Bank Plus Credit Services (through RHI Consulting and +MicroMedic) Beaverton, OR

June 1999 – May 2000

· Performed network administration in mixed NT/Novell environment using NDS for NT account duties.

· Primary responsibilities included: Exchange 5.5 postmaster, primary tape backup operator (including offsite storage), and sole person in charge of security permissions on primary and secondary file servers.

BUSINESS EXPERIENCE (CONT.)

· Secondary responsibilities included: SQL 7.0 DBA, SNA maintenance and SMS 1.2.

· Engaged in desktop support in response to helpdesk calls or e-mail. Desktops were configured with NT workstation for the desktops and Windows 95 for the laptops.

· Preformed Y2K testing on NT Servers, NT Workstations and Sun (Solaris) Unix phone auto-dialer machines using

outlined scripts and procedures. Also updated servers and desktops to Y2K readiness when needed.

· Assisted in maintaining telecom systems though Sun Unix administration. Systems included: Periphonics, Aspect (NT) and Davox.

· Sole owner of documentation creation project for standard procedures.

IS/IT Systems Administrator Associate

Sequent Computer Systems (now owned by IBM) Beaverton, OR

Sept. 1997 - June 1999

· Part of a team that handled phone and e-mail support for Sequent employees worldwide.

· Worked with other groups as escalation point when necessary.

· Took on team projects and completed them to resolution. These include:

- A software/hardware checkout system for our customers that implemented a bar code reader and database

- Server and network real-time tracking of uptime, implemented by using What’s Up! Software

· Maintained internal documentation for success of whole team.

· Was granted “sudo root” (su2) Unix access on all production machines for duties including: passwd resets, shell environment modification, X windows environment modification, and file manipulation. Also had NT User Manager and Server Manager privileges.

System administrator/Software Tester

The Vertex Group / John Fricker Software Ashland, OR

Nov 1995 - Sept. 1997

· Serviced and maintained over 60 domain accounts, using Unix (FreeBSD) for DNS and NT for Web service, and added new domains for new clients.

· Worked with clients for optimal results while providing on-site technical support.

· Created monthly reports from hit logs for the client's sites.

· Tested new products before public release and upgraded hardware and software on new machines as needed.

· Maintained WWW servers in hardware and software and was Postmaster for all e-mail accounts for the clients.

General Manager, Assistant

Artisan Light Works Talent, Or

Apr1995 – May 1997

· Managed the inbound resources of the company.

· Supervised other employees in daily duties and was responsible for the training of new employees.

· Prepared orders for shipping and kept records of orders.

· Assisted in the artistic creation of black walnut & stained glass nightlights.

SYSTEMS EXPERIENCE

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